Privacy Policy
Introduction
Welcome to Cracked Games LLC. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and use when you visit our website, purchase our products, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Create an account on our website (name, email address, username, password)
- Make a purchase (billing address, shipping address, payment information)
- Subscribe to our newsletter (email address, name, preferences)
- Contact customer support (name, email address, order information, correspondence)
- Enter contests or giveaways (name, email address, mailing address, social media handles)
- Participate in playtesting or surveys (feedback, gameplay data, demographic information)
- Submit user-generated content (reviews, comments, forum posts, images)
- Sign up for events or tournaments (name, contact information, tournament preferences)
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, time spent on pages, links clicked, referring website)
- Cookies and tracking technologies (see Cookies section below)
- Location data (approximate geographic location based on IP address)
Video Game Analytics
If you play our digital games, we may collect:
- Gameplay data (session length, progress, achievements, in-game actions)
- Technical data (device specifications, crash reports, performance metrics)
- Account information (user ID, login frequency, preferences)
Information from Third Parties
We may receive information about you from:
- Payment processors (transaction confirmation, fraud prevention data)
- Social media platforms (if you connect your social media account or share our content)
- Marketing partners (aggregated demographic and interest data)
- Retail partners (if you purchase our products through authorized retailers)
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns, exchanges, and refunds
- Manage your account and purchase history
Communication
- Send newsletters and promotional materials (with your consent)
- Respond to customer support inquiries
- Send important updates about products, policies, or services
- Notify you about contests, events, or tournaments you've entered
Product Development and Improvement
- Analyze gameplay data to improve our games
- Conduct playtesting and gather feedback
- Develop new games and features based on user preferences
- Test and improve our website functionality
Marketing and Analytics
- Understand how users interact with our website and products
- Create personalized recommendations
- Conduct market research and analyze trends
- Measure the effectiveness of our marketing campaigns
Legal and Security
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
- Protect our rights and property
- Enforce our terms of service
How We Share Your Information
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
Service Providers
We work with third-party companies to help us operate our business, including:
- Payment processors (to process transactions securely)
- Shipping carriers (to deliver your orders)
- Email service providers (to send newsletters and communications)
- Web hosting providers (to maintain our website)
- Analytics providers (to understand website and game usage)
- Customer support platforms (to manage support tickets)
These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.
Business Transfers
If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).
Protection of Rights
We may share information to protect our rights, property, or safety, or that of our users or the public, including fraud prevention and security purposes.
With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Track your visits across websites to deliver relevant advertising
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Delete all cookies when you close your browser
To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information: Retained while your account is active and for a reasonable period after closure
- Purchase records: Retained for tax, accounting, and legal purposes (typically 7 years)
- Marketing data: Retained until you unsubscribe or request deletion
- Analytics data: Typically aggregated and anonymized, retained indefinitely
When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request a copy of the personal information we hold about you and, in some cases, receive it in a portable format.
Correction
You can request that we correct inaccurate or incomplete information.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain information for tax purposes).
Opt-Out
- Marketing emails: Click the "unsubscribe" link in any marketing email or update your preferences in your account settings
- Cookies: Adjust your browser settings or use our cookie preference tool
- Analytics: Opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
Restrict Processing
You can request that we restrict how we use your information in certain circumstances.
Object to Processing
You can object to our processing of your information for direct marketing purposes or based on legitimate interests.
Withdraw Consent
Where we rely on your consent to process your information, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at crackedgamesllc@gmail.com. We will respond to your request within 30 days.
Children's Privacy
Our website and services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data (e.g., payment information) during transmission
- Secure socket layer (SSL) technology
- Regular security assessments
- Limited access to personal information by employees and service providers
- Secure data storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
If you are accessing our website from outside the United States of America, please be aware that your information may be transferred to, stored, and processed in the United States of America or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country.
By using our services, you consent to the transfer of your information to these countries. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms, retail partners, and other gaming services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (if you have subscribed to our newsletter)
- Displaying a prominent notice on our website
Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cracked Games LLC
Email: crackedgamesllc@gmail.com
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.
Region-Specific Information
For California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
- Right to Delete: You can request deletion of your personal information
- Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at crackedgamesllc@gmail.com.
For European Union Residents (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your information based on consent, contractual necessity, legal obligation, or legitimate interests
- Supervisory Authority: You can lodge a complaint with your local data protection authority
We comply with GDPR requirements regarding data processing, security, and user rights.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.